{"id":7351,"date":"2023-06-19T15:00:00","date_gmt":"2023-06-19T13:00:00","guid":{"rendered":"https:\/\/flyingsupporter.ch\/?p=7351"},"modified":"2026-09-04T08:02:11","modified_gmt":"2026-09-04T06:02:11","slug":"improved-itsm-support-with-manageengine","status":"publish","type":"post","link":"https:\/\/flyingsupporter.ch\/en\/2023\/06\/19\/verbesserter-itsm-support-mit-manageengine\/","title":{"rendered":"Improved ITSM support with ManageEngine"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"7351\" class=\"elementor elementor-7351\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0996e5c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0996e5c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f67cf0a\" data-id=\"f67cf0a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3dc7798 e-con-full e-flex e-con e-parent\" data-id=\"3dc7798\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b4846c elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"2b4846c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/flyingsupporter.ch\/wp-content\/uploads\/2023\/06\/ITSM-Diagram1.jpg\" data-elementor-open-lightbox=\"yes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzMzMywidXJsIjoiaHR0cHM6XC9cL2ZseWluZ3N1cHBvcnRlci5jaFwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyM1wvMDZcL0lUU00tRGlhZ3JhbTEud2VicCJ9\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"747\" height=\"481\" src=\"https:\/\/flyingsupporter.ch\/wp-content\/uploads\/2023\/06\/ITSM-Diagram1.webp\" class=\"attachment-medium_large size-medium_large wp-image-7333\" alt=\"\" srcset=\"https:\/\/flyingsupporter.ch\/wp-content\/uploads\/2023\/06\/ITSM-Diagram1.webp 747w, https:\/\/flyingsupporter.ch\/wp-content\/uploads\/2023\/06\/ITSM-Diagram1-600x386.webp 600w, https:\/\/flyingsupporter.ch\/wp-content\/uploads\/2023\/06\/ITSM-Diagram1-300x193.webp 300w\" sizes=\"(max-width: 747px) 100vw, 747px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Before<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93abcfe elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"93abcfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/flyingsupporter.ch\/wp-content\/uploads\/2023\/06\/ITSM-Diagram2.jpg\" data-elementor-open-lightbox=\"yes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzMzNSwidXJsIjoiaHR0cHM6XC9cL2ZseWluZ3N1cHBvcnRlci5jaFwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyM1wvMDZcL0lUU00tRGlhZ3JhbTIud2VicCJ9\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"747\" height=\"481\" src=\"https:\/\/flyingsupporter.ch\/wp-content\/uploads\/2023\/06\/ITSM-Diagram2.webp\" class=\"attachment-medium_large size-medium_large wp-image-7335\" alt=\"\" srcset=\"https:\/\/flyingsupporter.ch\/wp-content\/uploads\/2023\/06\/ITSM-Diagram2.webp 747w, https:\/\/flyingsupporter.ch\/wp-content\/uploads\/2023\/06\/ITSM-Diagram2-600x386.webp 600w, https:\/\/flyingsupporter.ch\/wp-content\/uploads\/2023\/06\/ITSM-Diagram2-300x193.webp 300w\" sizes=\"(max-width: 747px) 100vw, 747px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Afterwards<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77a4cc0 elementor-widget elementor-widget-text-editor\" data-id=\"77a4cc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>We are pleased to inform you about an exciting development within ManageEngine's ITSM solutions that can improve your service delivery and support.<\/strong><\/p><p>The integration of ITSM with Endpoint Central, our UEM solution, now offers a range of new functions:<\/p><ul><li>Centralised device management: Seamless management and control of devices in your company to ensure efficient service delivery.<\/li><li>Automation: Routine tasks such as software implementation, patch management and device provisioning can be completed quickly and easily, reducing manual effort and improving the efficiency of service delivery.<\/li><li>Asset and configuration management: Automatically recognise and track devices. By integrating this data into your ITSM tools, you can ensure that your service desk staff have up-to-date information when dealing with incidents.<\/li><li>Self-service and automation: Enable your end users to request services, report incidents and access content appropriate to their role without having to rely on technicians.<\/li><li>Device monitoring and problem detection: Trigger appropriate ITSM processes, such as incident or problem management, to address these issues before they impact operations.<\/li><li>Security and compliance: Improve your organisation's security posture by linking security incidents to specific devices and enabling faster response times.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49583b2 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"49583b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/flyingsupporter.ch\/en\/contact-team\/#form\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get in touch with us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>We are pleased to inform you about an exciting development within ManageEngine's ITSM solutions that can improve your service delivery and support.<\/p>","protected":false},"author":26,"featured_media":7345,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"page_builder":"","footnotes":""},"categories":[95,74,77,73],"tags":[],"post_folder":[110],"class_list":["post-7351","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-empfehlungen","category-news","category-sicherheit","category-technik"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"Wir freuen uns, dich \u00fcber eine spannende Entwicklung innerhalb der ITSM-L\u00f6sungen von ManageEngine zu informieren, die deine Servicebereitstellung und deinen Support verbessern kann.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Urs Sennhauser\"\/>\n\t<link rel=\"canonical\" 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