{"id":7351,"date":"2023-06-19T15:00:00","date_gmt":"2023-06-19T13:00:00","guid":{"rendered":"https:\/\/flyingsupporter.ch\/?p=7351"},"modified":"2026-09-04T08:02:11","modified_gmt":"2026-09-04T06:02:11","slug":"support-itsm-ameliore-avec-le-moteur-de-gestion","status":"publish","type":"post","link":"https:\/\/flyingsupporter.ch\/fr\/2023\/06\/19\/verbesserter-itsm-support-mit-manageengine\/","title":{"rendered":"Am\u00e9lioration du support ITSM avec ManageEngine"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"7351\" class=\"elementor elementor-7351\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0996e5c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0996e5c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f67cf0a\" data-id=\"f67cf0a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3dc7798 e-con-full e-flex e-con e-parent\" data-id=\"3dc7798\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b4846c elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"2b4846c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/flyingsupporter.ch\/wp-content\/uploads\/2023\/06\/ITSM-Diagram1.jpg\" data-elementor-open-lightbox=\"yes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzMzMywidXJsIjoiaHR0cHM6XC9cL2ZseWluZ3N1cHBvcnRlci5jaFwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyM1wvMDZcL0lUU00tRGlhZ3JhbTEud2VicCJ9\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"747\" height=\"481\" src=\"https:\/\/flyingsupporter.ch\/wp-content\/uploads\/2023\/06\/ITSM-Diagram1.webp\" class=\"attachment-medium_large size-medium_large wp-image-7333\" alt=\"\" srcset=\"https:\/\/flyingsupporter.ch\/wp-content\/uploads\/2023\/06\/ITSM-Diagram1.webp 747w, https:\/\/flyingsupporter.ch\/wp-content\/uploads\/2023\/06\/ITSM-Diagram1-600x386.webp 600w, https:\/\/flyingsupporter.ch\/wp-content\/uploads\/2023\/06\/ITSM-Diagram1-300x193.webp 300w\" sizes=\"(max-width: 747px) 100vw, 747px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Avant<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93abcfe elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"93abcfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/flyingsupporter.ch\/wp-content\/uploads\/2023\/06\/ITSM-Diagram2.jpg\" data-elementor-open-lightbox=\"yes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzMzNSwidXJsIjoiaHR0cHM6XC9cL2ZseWluZ3N1cHBvcnRlci5jaFwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyM1wvMDZcL0lUU00tRGlhZ3JhbTIud2VicCJ9\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"747\" height=\"481\" src=\"https:\/\/flyingsupporter.ch\/wp-content\/uploads\/2023\/06\/ITSM-Diagram2.webp\" class=\"attachment-medium_large size-medium_large wp-image-7335\" alt=\"\" srcset=\"https:\/\/flyingsupporter.ch\/wp-content\/uploads\/2023\/06\/ITSM-Diagram2.webp 747w, https:\/\/flyingsupporter.ch\/wp-content\/uploads\/2023\/06\/ITSM-Diagram2-600x386.webp 600w, https:\/\/flyingsupporter.ch\/wp-content\/uploads\/2023\/06\/ITSM-Diagram2-300x193.webp 300w\" sizes=\"(max-width: 747px) 100vw, 747px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Apr\u00e8s<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77a4cc0 elementor-widget elementor-widget-text-editor\" data-id=\"77a4cc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Nous sommes heureux de t'informer d'une \u00e9volution passionnante au sein des solutions ITSM de ManageEngine, qui peut am\u00e9liorer ta prestation de services et ton support.<\/strong><\/p><p>L'int\u00e9gration d'ITSM avec Endpoint Central, notre solution UEM, offre d\u00e9sormais une s\u00e9rie de nouvelles fonctionnalit\u00e9s :<\/p><ul><li>Gestion centralis\u00e9e des appareils : gestion et contr\u00f4le transparents des appareils de ton entreprise pour garantir un d\u00e9ploiement efficace des services.<\/li><li>Automatisation : les t\u00e2ches de routine telles que l'impl\u00e9mentation de logiciels, la gestion des correctifs et le d\u00e9ploiement d'appareils peuvent \u00eatre effectu\u00e9es rapidement et facilement, ce qui r\u00e9duit les efforts manuels et am\u00e9liore l'efficacit\u00e9 de la fourniture de services.<\/li><li>Gestion des actifs et de la configuration : d\u00e9tection et suivi automatiques des appareils. En int\u00e9grant ces donn\u00e9es dans tes outils ITSM, tu peux t'assurer que ton personnel du service desk dispose d'informations \u00e0 jour lors du traitement des incidents.<\/li><li>Libre-service et automatisation : permet \u00e0 tes utilisateurs finaux de demander des services, de signaler des incidents et d'acc\u00e9der au contenu correspondant \u00e0 leur r\u00f4le, sans avoir besoin de faire appel \u00e0 des techniciens.<\/li><li>Surveillance des appareils et d\u00e9tection des probl\u00e8mes : d\u00e9clenche les processus ITSM appropri\u00e9s, tels que la gestion des incidents ou des probl\u00e8mes, afin de traiter ces probl\u00e8mes avant qu'ils n'affectent les op\u00e9rations.<\/li><li>S\u00e9curit\u00e9 et conformit\u00e9 : am\u00e9liore la s\u00e9curit\u00e9 de ton entreprise en associant les incidents de s\u00e9curit\u00e9 \u00e0 des terminaux sp\u00e9cifiques et en permettant des temps de r\u00e9ponse plus rapides.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49583b2 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"49583b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/flyingsupporter.ch\/fr\/contact-equipe\/#form\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Nous sommes heureux de t'informer d'une \u00e9volution passionnante au sein des solutions ITSM de ManageEngine, qui peut am\u00e9liorer ta prestation de services et ton support.<\/p>","protected":false},"author":26,"featured_media":7345,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"page_builder":"","footnotes":""},"categories":[95,74,77,73],"tags":[],"post_folder":[110],"class_list":["post-7351","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-empfehlungen","category-news","category-sicherheit","category-technik"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"Wir freuen uns, dich \u00fcber eine spannende Entwicklung innerhalb der ITSM-L\u00f6sungen von ManageEngine zu informieren, die deine Servicebereitstellung und deinen Support verbessern kann.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Urs 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