We are pleased to inform you about an exciting development within ManageEngine's ITSM solutions that can improve your service delivery and support.
The integration of ITSM with Endpoint Central, our UEM solution, now offers a range of new functions:
- Centralised device management: Seamless management and control of devices in your company to ensure efficient service delivery.
- Automation: Routine tasks such as software implementation, patch management and device provisioning can be completed quickly and easily, reducing manual effort and improving the efficiency of service delivery.
- Asset and configuration management: Automatically recognise and track devices. By integrating this data into your ITSM tools, you can ensure that your service desk staff have up-to-date information when dealing with incidents.
- Self-service and automation: Enable your end users to request services, report incidents and access content appropriate to their role without having to rely on technicians.
- Device monitoring and problem detection: Trigger appropriate ITSM processes, such as incident or problem management, to address these issues before they impact operations.
- Security and compliance: Improve your organisation's security posture by linking security incidents to specific devices and enabling faster response times.